We have opened a ticket about a problem of "WUSU Sync Error" and you have tried for three consecutive days since Sunday, July 17 to Tuesday, July 19, and despite the provision of all the help possible to your technical support, such as allowing the amendment of the security folders,. but tThe problem is not solved in the end, and we were surprised that you will you tell us that the problem It has been solved, and that we may fhaveel avoided an error that appears by doing the "Automatic Deployment Rule" for each version of Windows, and thus ends the problem.

We have told you over and over again that this is not a normal thing, which works out SCCM, and we do not work that way. Moreover, we do select "Patches & security updates", which looks like manual, and because we use the Automatically method, but you insisted that the problem may have ended,. Mr. Sereno has sent an email which shows in it that the problem had fivanished and you can douse the "Automatic Update Rule" and can be copied to the rest of the various wWindows copies. The text is attached to the email in the Attachment 1. And you did an Update for Windows7 and it did not happen because the Testing Machine had a problem. We did not make any Deploy and can refer to your official technical support to ask him.

Knowing that I've asked your technical support to speed inly open a case with Microsoft to quickly end the problem, since this is the second working day on the problem, which did not respond to it until the last day, and; I repeat my request for him to rush to open a case with Microsoft, so I masked Mr.e Sthereno same request to Mr. Sereno, but I also was surprised not to have a respondse. I do not understand why??.

Additionally, we did not gain of therom waiting withfor your technical support officer, just to have to wait not usteful tod three full working days, and the strange thing is your insistence that the problem had ended, which was denied technical support officially by Microsoft, whicho confessed from the first five minutes of his working on the server remotely that the server it has more of a problem. Also, part of the email is attached to the attachment 2.

The responsible technical support has completely solved the problem from its roots in a professional way, and it did not require him to waste a lot of time.

Please, we want frtom youhave a good brehlavtiornship with yous in. tThe next times, we wandt a quick response to solve our problems, as our problems that cannot wait, orcause confusion or wastinge our time. In addition to, Pplease be committed and conclusive in solving problems.